On September 22nd a redesigned USCIS.gov web site will be launched. In response to customer feedback, from March to June 2009, USCIS conducted focus group discussions, usability tests, and surveys regarding general functionality of the website with a broad cross-section of users.
Based on the findings, a design has been approved and is currently in development. The improved design of USCIS.gov follows four core principles:
* A customer-centric homepage that provides applicants with a “one-stop shop” of immigration services information.
* Simplified navigation and improved search capability.
* Enhanced customer service tools including expanded Case Status Online with both email and text functionality.
* Information that is written clearly and meets the needs of customers.
I will analyze the design in the next few days, and will provide our feedback to our readers.