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Articles Posted in Ombudsman

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New Changes to USCIS Ombudsman’s Office Online Case Assistance Request Form

If your case remains pending with U.S. Citizenship and Immigration Services (USCIS) beyond the posted processing times for your immigration benefit request, you may consider requesting assistance from the Ombudsman’s Office. What is the USCIS Ombudsman? The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) helps individuals and employers…

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USCIS Update: Very Long Processing Times, What’s Happening?

Our readers and clients have eagerly been asking why the United States Citizenship and Immigration Services (USCIS) has reported extremely long processing times on their webpage. Others are concerned about when their field offices will reopen and reschedule their interviews. In this post we hope to provide some clarification regarding…

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USCIS Makes Important Updates to Policy Manual

On May 10, 2019, USCIS made important updates to its policy manual regarding public services which appear in PA-2019-03. USCIS has clarified its policy regarding responses to service requests. It is the goal of USCIS to respond to a service request within 15 calendar days from the date the service…

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USCIS Announces New Parole Policy for Eligible U Visa Principal and Derivative Petitioners Residing Abroad

We are pleased to announce that USCIS will adopt a new parole policy, at the recommendation of the Ombudsman’s office, for U visa principal petitioners and their derivative qualifying family members residing abroad, who are currently on waiting lists for the availability of U Visas. As a result of this…

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